Shipping policy

Last updated: 2026/02/25

This Shipping Policy explains how orders are processed, shipped, and delivered when you shop at The Clip Theory.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

If we are experiencing a high volume of orders, processing may be delayed slightly. In such cases, we will notify you by email.

Shipping Locations

We currently ship within:

Lithuania
Latvia
Estonia

If your country is not listed at checkout, shipping is currently unavailable to your location.

Shipping Methods & Carriers (Lithuania)

We offer delivery to parcel lockers within Lithuania using the following carriers:

Omniva parcel lockers
LP Express parcel lockers
SmartPosti (Itella) parcel lockers

Customers can select their preferred parcel locker at checkout.

Shipping Costs

Shipping to the parcel machine in Lithuania costs €3.5, to Latvia and Estonia €4.90

Any customs duties or additional fees (if applicable) are the responsibility of the customer.

Free shipping when you spend €35 or more.

Estimated Delivery Times in the Baltics

Estimated delivery time after dispatch:

Parcel machines: 1–3 business days

Please note that delivery times are estimates and may vary due to factors beyond our control (e.g. carrier delays, weather, holidays).

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information (where available).

Tracking updates may take up to 24 hours to become active.

Incorrect Address Information

Please ensure that your shipping details are correct at checkout.

We are not responsible for delays, lost shipments, or failed deliveries caused by incorrect or incomplete address information provided by the customer.

If a parcel is returned to us due to an incorrect address, the customer will be responsible for reshipping costs.

Failed Delivery / Uncollected Parcels

If a parcel is not collected from a parcel machine within the carrier’s holding period and is returned to us:

The customer will be responsible for any return and reshipping costs
Shipping fees are non-refundable

Damaged or Lost Shipments

If your order arrives damaged or appears to be lost in transit, please contact us at hello@thecliptheory.com within 48 hours of delivery (or expected delivery date).

We will work with the carrier to investigate and resolve the issue.